FAQs

Where is your Shop Policy?

 

You can read shop policies here 
Shipping Policy
Refund Policy
Terms of service

 

 

I don't agree with your shop policy, can I still buy from you?

 

No. When you purchase from this shop you are agreeing fully to this shops terms and conditions.

 

I have a question about custom order, packing, delivery time..

 

Absolutely! Feel free to message me with any inquiries or questions you may have.

 

 

Where is my order? Time estimate says I should have it by now.

 

Please read shop Shipping Policy section about parcel delays and delivery time estimates. Some deliveries are experiencing longer delays. Time estimate is an estimate and not a guarantee. Parcels are not shipped or delivered during weekends or holidays.

 

What is your shipment method?

 

Items are shipped via Royal Mail or sometimes couriers. Once your order is shipped, you will receive a notification. If order is tracked, you will receive a tracking number of the parcel.
Delivery upgrades available at the checkout.
If you are buying bigger value item(s), we strongly advise using delivery upgrade (available at the checkout) for tracked service. So the delivery is fully tracked, as for standard 2nd Class delivery we would not be able to refund if something happens or the parcel is lost.

 

I want to reserve an item, I don't have full amount to purchase now. Can I message you?

 

Absoluyes! That is not a problem. Please feel free to message me about any item(s) you'd like to reserve to purchase. 

 

Are crystals ethically sourced? 

 

We build long term relationships with our customers by being honest. As a business we are driven by passion for planet, people, crystals and Nature.
By purchasing from an ethical business you are assured that this money is going back to communities and not big business.
Our partners are selected for their reliability and trustworthiness. We do not buy in bulk from large scale mines. This can cause workers being treated unfairly, disruptions to the communities, wildlife and the landscape. 
So buying from us, you can be confident it comes from a reliable source and left no trace of suffering of others or Nature.

 

What is your packaging like?

We are committed to limit our footprint in Nature as much as possible. Our packaging is eco-friendly, biodegradable and/or recyclable. At the same time, we understand that crystals are fragile so we pack it very safely.
Most of the time your packaging contains only paper. Where it is unavoidable we use biodegradable bubble wrap or reused one. And we invite you to do the same. We hope you reuse or recycle our packaging. We all must love our Mother Nature.