Shipping, Delivery & Payments

Shipping Policy

Thank you for visiting and shopping at Tribi Reiki. Following are the terms and conditions that constitute our Shipping Policy.

Shipping 

Once your shipment is turned over to the postal service, it is marked as delivered in our system. Kindly follow your order journey via the tracking link sent to the email associated with your order.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping (light weight) £3.60
Standard Shipping (medium weight) £5.99
Standard Shipping (larger weight) £7.89

 

Shipment method

Items are shipped via P2G with tracking number. Once your order is shipped, you will receive a tracking number of the parcel.

Estimated delivery time

Estimated delivery time in UK is 3-5 working days.
International delivery from UK to anywhere else is 2-3 weeks.  Delivery delays can occasionally occur.


Payments Accepted

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. 

Customs, Duties and Taxes

Tribi Reiki is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Tribi Reiki is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

During the delivery of the goods, the buyer together with our authorised representative must check the condition of the goods delivered. 

After the buyer signs the document submitted by the courier confirming the delivery, the items in the consignment are considered to be accepted and the consignment is delivered without violating the terms of the agreement.

Refund Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tribireiki@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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